The Stamp Collectors Database
Simply the best inventory software for your stamp collection.

Stamp Collectors Database - Contact Us and Questions

Contact Information

To reach us by phone, please call 301-320-2451.

Our mailing address is:
SCDB Software
2800 Glades Circle
Suite 160
Weston, FL 33327

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Frequently Asked Questions



SCDB Version 2 & 3 - Ijust purchased a new computer and I can't load SCDB for Windows on it.  I am using Windows 7.
Windows 7 comes in several different versions.  They are Home Premium, Professional and Ultimate.  In addition, these come in 32-bit and 64-bit editions.  Most new computers are being sold with Windows 7 Home Premium 64-bit.  At this time, SCDB for Windows Version 3 is NOT supported on the 64-bit editions of Windows HOWEVER, in the Professional and Ultimate versions of Windows 7, Microsoft does supply a free addition to Windows called XP Compatibility Mode.  SCDB for Windows Version 3 DOES work on the 64-bit version of Windows 7 Professional & Ultimate in XP Compatibility Mode.  You can find out more about XP Compatibility Mode by clicking on this link "Microsoft XP Compatibility Mode". 

We are in the development process for a new version of SCDB for Windows that will run on all versions of Windows 7 with out the need for the XP Compatibility Mode extensions.  Click here to see more information on SCDB for Windows Version 4.


SCDB Versions 2, 3 & 4 - I want hands-on support rather than phone support.  Do you offer that service?
We do with our Premium Support plan?  With Premium Support, we use secure remote control software to take control of your PC.  This allows us to "sit right in front of your computer" without actually being there.  You can also watch what we do right on your screen.  In addition to providing support of our own software, we can help you with virus clean-up, increasing system performance, remote backup and general support with many of your computer and software questions.  This is a fee based service.  We charge a per session fee of $20 for any SCDB software support issue.  Other computer (NON SCDB) general computer support per month is $40 per hour - far below the standard on-site rate other techs charge.  Download a brochure for Premium Support now.

SCDB Versions 2 & 3 - I have a CD-RW drive or a Flash Drive.  How do I perform a backup and restore using these drives?
Since you have a CD-RW, bypass the backup in SCDB for Windows. You will need to copy all files from the C:\STAMP folder that end in .DBF and .DBT. For example, you can use your CD-RW software to copy C:\STAMP\USA.DBF and C:\STAMP\USA.DBF to your CD-RW drive. When you need to restore, simply copy the files back the the C:\STAMP folder.

IMPORTANT NOTE: When you copy the files BACK to C:\STAMP, most likely, they will be marked as READ-ONLY (because that's how they appear on a CD-ROM). You WILL need to set them back to READ-WRITE.

See your CD-RW software documentation for more on the copy aspect. Look into the Windows help under FILE ATTRIBUTES for help on setting files to READ-WRITE.

SCDB Version 4 - How do I perform a backup?
SCDB for Windows Version 4's backup function is found on the UTILITY Menu.  When you choose to create a backup, it will be created in one of two locations.  If you have a USB FLASH drive installed when you start the backup, it will be created on the flash drive automatically.  If you are not using a USB FLASH drive, the backup will be created in C:\SCDBv4\Backup.  In all cases, the backup file name will be "SCDB Backup" followed by the date and time the file was created. 

If you are using automated backup tools, be sure to include the following folders in your backup set:
C:\SCDBv4\Data
C:\SCDBv4\Backup


SCDB Versions 2, 3 & 4.  What are the dashes in Scott Numbers like "2451-1"?  In looking through the Scott Catalogue and the Postal Services Guide to US stamps, I can't find the dash numbers.  What are these for?
These are plate numbers for PNC strips of 3 and/or 5.

SCDB Versions 2 & 3 - I am installing the annual updates and the password does not work.  What is the problem?
Each update has it's own password.  The most likely problem is that you are trying to install the wrong thing.  SCDB for Windows Versions 2 & 3 ANNUAL updates are on the most current SCDB for Windows disk and can be found on the "VERSION 2-3" section of the Installation DVD Menu.

SCDB Version 4 - How do I install ANNUAL Updates?
SCDB for Windows Version 4 Annual Updates are installed from the UTILITY Menu.  Look for "Look for Install 2012 Annual Updates".  Each country update requires a password and each country update will have a different password.  Please see your sales receipt for that password.

SCDB Versions 2 & 3 - I can't see any stamp images.  How can this be corrected?
First, ensure that you have installed the images.  This can be done using the FOURTH selection on the DVD, Install NEW Databases & Stamp Images.  Once the images are installed, start SCDB for Windows and go to the User Setup page.  Be sure that box is checked that indicates you have images installed.  In the box below the check box, type in the drive letter for the drive that holds the images.  Most likely it is drive "C".   Press the OK button at the bottom of the window. 

SCDB Version 4 - I can't see any stamp images. How can this be corrected?
SCDB for Windows Version 4's images are located in C:\SCDBv4\Images\[Country Name].  When SCDB for Windows Version 4 needs to display a stamp image, it will first look in the images folder for a FOLDER with the SAME NAME as the COUNTRY in the COUNTRY field in the screen.  Next, it will look for the image based on the catalog number.  If you don't see ANY images, the problem might be in the country name.  If your USA data has "USA" stored in the country field and the images folder has a folder called "USA", then images will appear as expected.  If your USA data has "USA1" stored in the country field and the images are stored in a folder called "USA", these don't match and the images will not be displayed.

The easy fix to this problem is to rename the COUNTRY folder in C:\SCDBv4\Images to match the name stored in the COUNTRY field of the data.

SCDB Versions 2 & 3 - How can I restore a file that I backed up with SCDB for Windows?
There are actually two ways? 

First, you can use the program to restore the file for you.  This will ONLY work if the file you are trying to restore DOES NOT EXIST.  For example, if you are trying to restore USA.DBF and the database already is in the C:\STAMP folder, the program will not overwrite or restore that file.  You would need to rename the database files first using the Windows File Manager or delete them with the Windows File Manager.

The second method is quite easy and you can use it to overwrite existing database files in C:\STAMP.  You will use your Windows File Manager and locate the media you put the backup on.  The SCDB for Windows backup file is a standard ZIP compressed file.  Using the Windows File Manager, locate the backup file and RIGHT CLICK on the file.  In the menu, choose EXTRACT.  When you go thru the short menu, you will see a box where the file will be restored to (the destination).  You MUST erase what is in the box and insert C:\STAMP.  Remember, if the files already exist there, you will be prompted to overwrite them.  Most likely, you will want to overwrite them.

NOTE: If you are using a third party compression program such as WinZip, your menus will be different and you must consult the users manual for that product as to the operation of their software.

SCDB Version 4 - How can I restore a file that I backed up with SCDB for Windows Version 4?
You will use your Windows File Manager and locate the media you put the backup on.  The SCDB for Windows backup file is a standard ZIP compressed file.  Using the Windows File Manager, locate the backup file and RIGHT CLICK on the file. In the menu, choose EXTRACT. When you go thru the short menu, you will see a box where the file will be restored to (the destination). You MUST erase what is in the box and insert C:\SCDBv4\DATA.  Remember, if the files already exist there, you will be prompted to overwrite them. Most likely, you will want to overwrite the existing file.

SCDB Version 4 - Will SCDB for Windows Version 4 run on my computer with 64-bit Windows 7?
Yes and it will also run on the 64-bit versions of Windows Vista.

SCDB Version 4 - Can SCDB for Windows Version 4 import all of my data from earlier versions of SCDB for Windows?
Yes, the program can impart data from SCDB for Windows Version 3.  Users of Version 2 who never upgraded to Version 3 will need to contact us so we can get the data imported for them.  We will do this free of charge.

SCDB Versions 2, 3 & 4 - Can SCDB for Windows run on a MAC system?
Yes - only if you are running Parallels Desktop for the MAC.  Parallels allows you to have Windows 7 installed as a virtual system within MAC OS X.  For more information on Parallels, click on this Parallels link.

SCDB Versions 2, 3 & 4 - When are annual updates released?
Each year, we compile all the new issues and stamp images for the annual update.  Scott usually releases the Scott Numbers for the end of the year issues (for the USA) by late Feburary.  Our annual updates are released in April.